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Cable Bahamas working to fix outage issue; 97% of services restored

Senior Business Reporter

Published: Mar 23, 2017

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Interruptions in Cable Bahamas’ television service hit several islands yesterday, causing disruption to its clients’ regularly scheduled programming.

The company released a statement yesterday stating that the malfunction of a piece of equipment was responsible for the outage, as many clients who depend on the cable feed scrambled to find out what was going on.

“At 10 a.m. on Tuesday, March 21, Cable Bahamas experienced service issues on its video network,” the company’s release said.

“This resulted in multiple channels across New Providence, Abaco, Grand Bahama and Eleuthera experiencing intermittent service outages.

“Technical teams immediately launched response protocols and began investigations.”

Yesterday evening the company announced that 97 percent of its REVTV video services were restored across the entire Cable Bahamas national network, adding that technical teams continue to work to restore the remaining video channels.

According to Cable Bahamas, it had to engage “multiple vendors” as well as its engineers in order to troubleshoot the problem.

“Due to the malfunction of a major piece of equipment repairs have taken longer than anticipated,” the company noted.

The trouble for some of Cable’s customers started intermittently on Tuesday, Guardian Business learned yesterday. However it wasn’t until yesterday that the company’s “technical teams were able to begin stabilization of the network”.

“During this period, the system restoration suffered a setback and at this time Cable Bahamas’ technical teams and vendors are continuing to work through the issues as we move towards stabilizing all TV services,” Cable Bahamas’ release stated.

Some of the services at The Nassau Guardian and Guardian Radio were temporarily disrupted by the Cable Bahamas outage. For other consumers it was simply an inconvenience that had to be dealt with until services could be restored.

“Cable Bahamas apologizes for the inconvenience and frustration our subscribers are experiencing at this time, and we assure you that every effort is being made to fully restore all services as quickly as possible,” said Cable Bahamas.


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