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Smiles are the key to good service

Published: May 06, 2013

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Name: Quintero Frazier

Position: Front of House, Luciano’s Chicago Restaurant Ltd

Quintero: What is your role today in the  tourism industry?

Guardian Business: As a waiter working in the  tourism industry, my role is to the give the utmost, exceptional and professional service to each and every guest that I come in contact with. My aim is to be better than the food I serve.  Nothing sounds better than to be told the food was excellent, but the service was better. Service with a smile is the key. Having a smile on the face during service makes visitors feel at home. It gives them a warm welcome and makes them want to return back to The Bahamas. My role is to continue to provide the best service there is to be offered, so that our tourism industry may grow even larger than it is now. I will do my  best to blow them away with service so that they may spread the word.

Quintero: Why do you choose to work in tourism as a career?

GB:  I have chosen this career to further my knowledge in the industry and most of all to meet people from all walks of life and provide them with the most outstanding and attentive service they have never experienced. I can truly say that am blessed. This is what I do and am very good at it.

Quintero: What has been your most memorable moment?

GB:  I have so many memorable moments. My most memorable moment came around working at Luciano's of Chicago. I was selected for a photo shoot for the Ministry of Tourism about promoting service in The Bahamas. A few months after taking those photos, I got calls from people throughout Nassau. After receiving so many phone calls, I decided to ride around town to see what was really going on. I rode around and  saw huge billboards with  photos of myself at six major roundabouts here in Nassau. After the photos being up for one month here in Nassau, they were taken down and put up at roundabouts in Grand Bahama. That was a moment that I will never forget.

Quintero: Has the industry change since you started your career? how?

Quintero: I started out in 1997 working as a bus boy in numerous restaurants. From then to now , there has been a drastic change in the tourism industry. Over the years, the tourism industry has declined due to the economic crisis. Due to that change, many people have lost work. Through it all, we still press forward in doing our best to provide our visitors with courteous and exceptional service, inviting them with open arms to our shores and providing them with our beautiful sun, sand and sea.

GB: What should The Bahamas focus on to stay competitive?

Quintero: It is important for The Bahamas to focus on youth. As long as The Bahamas plans for the future, we will always stay competitive and remain in the game. To stay competitive we have to put interest in our future. As long as we take great pride in training young people the proper way on how to  interact with visitors, we will always have tourists coming to our shores that will allow us to have a better tourism industry.

GB: What advice would you give a young person who is considering a career in tourism?

Quintero:  Working in the tourism industry is a dream come true. My advice to them would be that the sky is the limit, so go for it. I guarantee you will be successful during your career. Always remember to love what you do. That’s most important.  Never leave home without that smile on your face.

Last Updated on Thursday, 16 May 2013 13:18

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