Happy to help others make a difference
Published: Sep 06, 2013
Name: Dorothy Duckie
Position: Human resources manager, Dolphin Encounters
1. Can you briefly describe your experience in the tourism sector and what your role is today?
My career in the tourism industry started eight years ago when I answered a blind advertisement for a human resources (HR) manager. At the time I reached out in faith and since then I have been HR manager for one of the best family-owned businesses in this country, Dolphin Encounters Ltd.
Like all organizations, we have our challenges but we have weathered competition and still hold our own in this market and internationally. Our staff are predominately young Bahamians, something
that I am very proud of.
2. What has been your most memorable moment?
In the tourism industry there is never a dull moment and no two days are the same. My role as HR manager has been both challenging and rewarding. I am a proud Bahamian and my satisfaction comes from knowing that I am able to help people and as a people we can present to others what The Bahamas has to offer as a tourist destination. My most memorable moments as HR manager are when I help young persons who have been actively seeking employment to be hired and creating policies to improve the work place.
3. Has the industry changed since you started your career? How?
I have seen much growth in my company over the past eight years, something I am very proud of. Initially we offered the dolphin experience and then sea lions. We started a small beach operation and it grew so much that now we are able to host very large groups. This has been another memorable moment. I try my best to instill pride in our young people to not only represent our company well but also The Bahamas. Our young people give amazing top notch customer service. I’m always saying “we have a great staff at my company”. I really love dealing with people so my job in HR is one that I am very passionate about.
5. What should The Bahamas focus on to stay competitive?
The Bahamas has to realize that in order for us to keep our slice of the pie and grow as a tourist destination, it is a must that all of us do our part to give exemplary customer service. Other destinations have sun, sand and sea so we are not an exclusive. As Bahamians, we have to do our best to ensure every tourist has a memorable experience. This will help to set us apart from the others as a great tourist destination.
6. What advice would you give to a young person who is considering a career in tourism?
If you as a young person may be considering a career in the tourism industry decide first if you like people. You must love being around people to truly succeed. You must be genuine and have that heartwarming, welcoming smile. Are you flexible? Sometimes you may be called on at a moment's notice or called to help in an area that may not be what you are used to doing. Are you hardworking? Are you service oriented? If you can answer yes to all of these questions then you may be suited to the tourism industry. We need young people that love working with people and are not afraid of hard work.