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Talking Tips

 
How to small talk with big bosses
So, you find yourself at the table, in a car, on the airplane or somewhere else with a very senior executive from your organization. If you previously had very little interaction, seize the opportunity to get to know them as a person. This tends to m...
 
 
Actions trump all other forms of communication
Communication is comprised of multiple components, including words, tone, inflection, diction, pronunciation, body language, gestures, micro-expressions and more. However, nothing communicates more effectively than actions. It does not matter what a...
 
 
Building rapport with your boss without kissing up
A good relationship with your boss is extremely important to your professional advancement and sanity. We spend too many hours at work to subject ourselves to a tension-filled relationship with the person to whom we report. It is empowering to know ...
 
 
Entrepreneurs, communicate like a boss
One key skill entrepreneurs must develop is the ability to communicate. Every entrepreneur is inherently a salesperson, whether you realize it or not. Even the business owner who may try to shy away from personally selling his or her business needs t...
 
 
Five myths that will stifle your career success
In working with professionals at every level, I find there are myths about what is required to advance in the workplace. If you are a professional looking to advance your career, this information will give you tools to create a holistic toolkit to as...
 
 
Five crucial components to include in your feedback
A huge part of being an effective manager is the ability to give effective feedback. Giving effective feedback can play a significant role in moving your people toward a desired outcome. Evaluation time can be so much more valuable to you as a manage...
 
 
Five common mindsets that will cripple your professional success
Doing a good job is good enough. Unfortunately, nothing can be further from the truth. I have seen high performers snubbed because they do not take the time to learn the culture and get to know the players. Every job is about more than tasks; jobs ar...
 
 
Fixing a customer service fiasco
One local shipping company found itself overwhelmed with business this past holiday season. Its customers were forming lines that wrapped around the establishment as early as 6 a.m. to collect packages, which, in many instances, were nowhere to be fo...
 
 

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